Maximizing ROI with Personalization and Customer-Centric Strategies

**Title: Driving ROI Through Personalization & Customer Centricity | CX Management Strategies**

**Description:**
In this round table discussion, we delve into the importance of customer centricity and driving ROI through personalization in today’s business landscape. As businesses strive to meet customers’ ever-changing demands, understanding their expectations becomes crucial for success. Join our esteemed panel of guests as they share insights on building a customer experience (CX) program that consistently demonstrates its value and balance profits with personalization. We explore the pillars of customer centricity, including customer data analysis, personalization, and proactive customer support. Learn from industry leaders in this informative and engaging conversation.

**Key Points:**

1. Customer centricity is a game changer that positively impacts both top-line and bottom-line growth. It fosters stronger relationships with customers, improves satisfaction, retention, and other key metrics.
2. Understanding the diverse needs of different customer segments, such as distributors, retailers, consumers, and e-commerce customers, is essential for building customer centricity.
3. Key pillars of customer centricity include driving data insights through customer data analysis, customization and personalization based on customer preferences, and proactive customer support through AI chatbots and seamless omnichannel experiences.
4. Monitoring and measuring the value of CX programs is crucial for sustaining momentum. B2C businesses can track customer experience through in-store interactions and conversions. Feedback collection, such as NPS surveys, helps understand customer satisfaction and product experiences.
5. Utilizing customer feedback enables businesses to optimize product offerings and address any gaps in customer expectations, ultimately enhancing customer centricity and driving ROI.

For more business news and insightful discussions, subscribe to CNBC-TV18’s YouTube channel and stay tuned for our latest updates.

[Source 1]: [CNBC-TV18](https://www.cnbctv18.com/)
[Source 2]: [CNBC-TV18 Live News](https://www.cnbctv18.com/live-tv/)
[Source 3]: [CNBC-TV18 Market Live](https://www.cnbctv18.com/market-live/)
[Source 4]: [CNBC-TV18 Minis](https://www.cnbctv18.com/minis/)
[Source 5]: [CNBC-TV18 Facebook](https://www.facebook.com/cnbctv18india/)
[Source 6]: [CNBC-TV18 Twitter](https://twitter.com/CNBCTV18News)
[Source 7]: [CNBC-TV18 Instagram](https://www.instagram.com/cnbctv18india/)
[Source 8]: [CNBC-TV18 LinkedIn](https://in.linkedin.com/company/cnbc-tv18)

With the customer-centric business model gaining worldwide popularity, businesses are now looking to adopt a customer-centered approach to build a successful venture.

Understanding the customer’s expectations and demands, providing a solution to overcome their challenges, gathering feedback, and incorporating those changes – all of these contribute to a great customer experience. The CX management market is expected to grow by 15.3% every year from 2022 to 2030.

More than ever before, proving the ROI of customer experience is absolutely vital. So how do businesses build a CX program that continuously demonstrates its value? How can companies balance customer centricity & ROI?

In this round table discussion, we will get our esteemed panel of guests to answer these pertinent questions. The panel will also brainstorm over the best strategies on Balancing Profits and Personalization.

#ROI #personalisation #customercentricity #CXprogram #cnbctv18 #businessnews #businessnewstoday #businessnewsinenglish #sharemarkettoday

About CNBC-TV18: India’s leading business news channel, CNBC-TV18 offers the most comprehensive coverage of businesses, the economy and the financial markets. Catch all your favourite shows, exclusive videos, big-ticket interviews and more here.

You can also connect with CNBC-TV18 News Online
Catch the latest news: https://bit.ly/2YbpXBM

Follow CNBC-TV18 round the clock: https://www.cnbctv18.com/live-tv/

Stay updated with all the market action in real time: https://www.cnbctv18.com/market-live/

You can also stay updated with all the latest news on-the-go with CNBC-TV18 Minis: https://www.cnbctv18.com/minis/

Subscribe to our Channel: https://bit.ly/3nvEcxf

Like us on Facebook: https://www.facebook.com/cnbctv18india/
Follow us on Twitter: https://twitter.com/CNBCTV18News
Follow us on Instagram: https://www.instagram.com/cnbctv18india/
Catch us on: Linkedin: https://in.linkedin.com/company/cnbc-tv18
n18oc_business