## **The Future of Customer Service and Loyalty – Expert Opinions**
Welcome to another exciting and elucidating episode of the Omni Talk Ask An Expert Series. I’m your host Chris Walton and I’m Anne Mezzenga, the founders of Omni Talk, the fast-growing retail blog that is all about the companies, the technologies, and the people that are coming together to shape the future of retail.
Today, we are turning our attention to a topic of ever-growing importance – the changing dynamics of customer service in this ever-changing omnichannel retailing world and particularly what it implies for how retailers should think about meeting their customers’ needs across generations.
Joining us today to speak on this very subject are Genesis Miranda Longo, Head of Industry Marketing for Retail and Consumer Goods at Talkdesk, and Antonio Gonzalez, Head of Industries Research & Insights.
In this episode, the experts dive deep into important topics:
– The main drivers of customer loyalty, which may surprise you
– How these drivers differ by generation
– The implications for retail contact centers and their employees
– How contact centers can transform from cost centers to revenue generators
This conversation is sure to shed light on surprising issues and challenge your thinking about best practices. It will leave you with a greater sense of urgency around investing in customer service the right way.
[Authority Link 1: Omni Talk](https://omnitalk.blog/the-future-of-customer-service-and-loyalty-expert-opinions/)
[Authority Link 2: Talkdesk](https://www.talkdesk.com/)
Don’t miss out on this enlightening discussion! Tune in now!
**Keywords/Tags**: retailer, amazon go, business, podcast, checkout, ecommerce, retail, shopping, retail apocalypse, podcasting, amazon, amazon prime, digital, omnichannel
*Music by hooksounds.com*
*This video is sponsored content.*
Amid the ever-increasing omnichannel nature of our retail experiences, it can be difficult to know how best to solve customer issues when they arise. It isn’t as simple as just having great person-to-person customer service anymore.
So Omni Talk is pleased to announce that Talkdesk’s Genesis Miranda Longo, Head of Industry Marketing for Retail and Consumer Goods, and Antonio Gonzalez, Head of Industries Research & Insights, join Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how to think about the future of customer service and loyalty.
Collectively the four of them go deep on:
– The main drivers of customer loyalty (the answers could surprise you)
– How these drivers differ by generation
– What these differences imply for our retail contact centers and their employees
– And, most importantly, how to transform our contact centers from the cost centers they were in the past into bona fide revenue generating functions that drive long-term value
It is a conversation sure to shed light on issues you didn’t even know existed and to challenge your thinking about best practices, and one that will leave you with a greater sense of urgency around investing in customer service, the right way.
Music by hooksounds.com
*Sponsored Content*
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