Post-Pandemic Period: Understanding the Specific Demands of Your Customers

**Title: Fulfilling Customer Demands in Air Cargo with Technology | American Airlines Cargo**

**Description:**
In this insightful interview, Eric Mathieu, Managing Director – Customer Experience at American Airlines Cargo, sheds light on the ever-evolving demands of customers in the air cargo industry. Discover how American Airlines Cargo utilizes technology to meet and exceed these demands, ensuring a seamless customer experience.

Watch the full interview [here](https://www.youtube.com/watch?v=P-Ie7I8-IxY) to gain valuable insights into the post-pandemic period and the role of digital tools and innovation in the logistics industry.

## Keywords/Tags:
Air Cargo, Shipping, Transport, Logistics, Supply Chain, Specific Demands, Post-pandemic Period, Eric Mathieu, Managing Director – Customer Experience at American Airlines Cargo, American Airlines Cargo, Technology, Digitalization, Customer Experience, Air Freight, North America, Digital Tools, Innovation, Logistics

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As the air cargo industry adapts to the specific demands of customers in the post-pandemic period, Eric Mathieu, Managing Director – Customer Experience at American Airlines Cargo, emphasizes the crucial role of technology in meeting these requirements[^1^].

Delivering on their promise of exceptional service, American Airlines Cargo leverages digital tools and innovation to create a seamless customer experience from booking to billing[^1^]. By aligning their operations with customer expectations, American Airlines Cargo remains competitive in the market and ensures customer satisfaction[^1^].

With the understanding that customers are willing to pay for quality service,[^1^] American Airlines Cargo focuses on providing top-notch service and reliability[^1^]. By maintaining a high success rate in transporting shipments across borders, they establish a strong reputation among customers[^1^].

Discover how American Airlines Cargo fulfills customer demands and embraces technological advancements in the air cargo industry. Watch the full interview [here](https://www.youtube.com/watch?v=P-Ie7I8-IxY) to gain valuable insights into the dynamics of the North American logistics market and the role of digitalization in delivering exceptional customer experiences[^1^].

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**Sources:**
[^1^]: [The Air Cargo Europe Series From Munich](https://www.youtube.com/watch?v=P-Ie7I8-IxY)

*Please note that the video source is an authority link to the original YouTube video.*

Eric Mathieu, Managing Director – Customer Experience, American Airlines Cargo, talks about the demands of customers and how technology is enabling American Airlines Cargo to fulfil those demands.

Watch the full interview here: https://www.youtube.com/watch?v=P-Ie7I8-IxY

#aircargo #airlines #digitalisation #customerexperience #airfreight #cargo #northamerica #technology #digitaltools #innovation #logistics