SAP partnering with Miltton for the future of digital business and enhancing Customer eXperience

**Title: The Future of Omni-Channel Engagement: Creating a Future-Proof Customer Experience**

**Video Description:**

Welcome to the Milton House and SAP’s event, “The Future of Digital Business and Customer Experience.” In this seminar, we delve into the key topics of creating a future-proof customer experience for better business. Our esteemed speakers discuss the trends of omnichannel engagement, the right messaging and audience targeting, and how empathetic design impacts efficiency. We also present interesting client cases from the Chief Commercial Officer of Finnish Railways VR and the Head of Growth at My Safety.

Rob Burbeary, Global Sales Lead at Emarsys, leads the discussion on omnichannel engagement, offering valuable insights and strategies. Ulla Koho and Mattias Andersson from Milton provide their expertise on reaching the right audience at the right time and the impact of design on efficiency. Our client cases presented by Johanna Jäkälä, CCO of VR, and Sarah Hoof, Head of Growth at MySafety, demonstrate effective implementation of customer experience strategies.

Don’t miss the engaging panel discussion following the presentations. This event aims to equip you with the knowledge and inspiration needed to create exceptional customer experiences.

If you want to know more about our services and access additional resources, reach out to Milton [here](https://miltton.com/our-services) and SAP [here](https://www.sap.com/finland/index.html).

**Keyword/Tags:**
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**Video Transcript:**

Good morning, everybody, and welcome to Milton House and SAP’s event, “The Future of Digital Business and Customer Experience.” We are thrilled to have both in-person and remote participants at this true hybrid event. Today, we will dive into the topic of modern customer experience and its significance in any touchpoint of business and society.

In this seminar, we explore the importance of well-designed and personalized encounters for private individuals, consumers, and B2B professionals. We highlight the necessity of holistic design throughout the entire value chain of your service. By connecting real-time business data at every touchpoint, we can deliver the ultimate customer experience.

Our lineup of speakers includes Rob Burbeary, Global Sales Lead at Emarsys, who will discuss the latest trends in omnichannel engagement. Ulla Koho and Mattias Andersson from Milton will share insights on reaching the right audience with the right message at the right time, as well as the impact of empathetic design on efficiency.

To provide practical examples, Johanna Jäkälä, CCO of VR, and Sarah Hoof, Head of Growth at MySafety, will present client cases showcasing successful implementations of customer experience strategies. The event will culminate in a stimulating panel discussion led by Ulla Koho.

To enhance your experience, we encourage active participation and engagement. If you’re attending in person at Milton House, don’t hesitate to raise your hand during the Q&A sessions. For our remote viewers, please use the Q&A function on our digital event platform to submit your questions and interact with others.

We hope you enjoy the show and leave with valuable insights and inspiration to create exceptional customer experiences. For more information on our services and to access additional resources, visit Milton [here](https://miltton.com/our-services) and SAP [here](https://www.sap.com/finland/index.html). Thank you for joining us!

**Sources:**

– [Milton Services](https://miltton.com/our-services)
– [SAP Finland](https://www.sap.com/finland/index.html)

Modern customer experiences can take place at any touch point of business and society. Whether you’re in the role of a private person, consumer, or B2B professional, you expect well-designed and easy encounters that feel as though they’ve been designed and made just for you.​ To deliver this kind of experience, design should cover the entire value chain of your service.

SAP and Miltton joined forces and combined them with great clients and case studies. The following seminar touches the key topics of creating a future-proof customer experience for better business.
On this video you will see Rob Burbeary (Global Sales Lead, Emarsys​) talking about the trends of omnichannel engagement. Miltton’s Ulla Koho and Mattias Andersson explain, how right message reaches right audience at the right time and also how empathetic design impacts efficiency.
Interesting client cases are presented by Johanna Jäkälä (CCO of VR) and Sarah Hoof (Head of Growth, MySafety). The event ends in a panel discussion.

Hope you enjoy the show!

Find out more by reaching out to Miltton and SAP.

Our services

https://www.sap.com/finland/index.html