Becoming Proficient in CX in the Phygital World

**Unifying Online + Offline: Redefining Premium Customer Experience in Retail**

Welcome to this insightful YouTube session on how modern brands are revolutionizing the customer experience by bridging the online and offline worlds. In today’s fast-paced retail landscape, providing a seamless and personalized shopping experience across all channels is crucial. Whether it’s online, offline, or mobile, brands are adopting omnichannel strategies to connect with customer aspirations, enhance agility, and drive growth.

Join our esteemed panel of experts as they delve deeper into the world of retail and discuss how they are leveraging omnichannel strategies to provide premium customer experiences. Our moderator, Kushal Sinha, Partner – Retail & Consumer at Strategy& (Formerly Booz & Company), will guide the discussion.

**Meet our Panel:**

– Harsh Shah, Co-Founder, Fynd
– Dipti Tolani, Founder & CEO, Salt Attire
– Lokesh Wagadre, AVP & Head IT, Kaya
– Rakshit Daga, CTO, Big Basket
– Sandeep Jabbal, CCA & Chief Digital Transformation & Information Officer, Shoppers Stop
– Shivi Singh, Founder & CEO, ClearDekho

Throughout the session, our experts will share insights, strategies, success stories, and even the lessons learned from their experiences. They will tackle topics such as mastering customer experience in the physical realm, deciphering customer journeys, and utilizing technology to overcome pain points.

Let’s dive deep into the world of retail, where customer experience reigns supreme. Stay tuned for valuable insights, expert opinions, and thought-provoking discussions.

*Keywords/Tags: retail, Business, Retailnews, News, Event, Awards, Conference, Exhibition, Fashion, Food, Shopping Mall, Networking, Business Meet.*

*Video Source: [YouTube](insert YouTube link here)*

*Transcript Source: [Transcript Website](insert transcript website link here)*

Unifying Online + Offline and redefining premium customer experience on multiple touch points.

Modern Brands are focused on providing a seamless and personalized shopping experience to its customers across all channels, including online, offline, and mobile. This session will take a closer look at how Brands are leveraging omnichannel strategies to provide premium customer experience, connect online and offline customer aspirations and bring business agility while chartering growth and operational excellence.

Moderator:
Kushal Sinha, Partner – Retail & Consumer, Strategy& (Formerly Booz & Company)
Harsh Shah, Co-Founder, Fynd

Panel:
Dipti Tolani, Founder & CEO, Salt Attire
Lokesh Wagadre, AVP & Head IT, Kaya
Rakshit Daga, CTO, Big Basket
Sandeep Jabbal, CCA & Chief Digital Transformation & Information Officer, Shoppers Stop
Shivi Singh, Founder & CEO, ClearDekho