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Post-Pandemic Period: Understanding the Specific Demands of Your Customers

**Title: Fulfilling Customer Demands in Air Cargo with Technology | American Airlines Cargo**

**Description:**
In this insightful interview, Eric Mathieu, Managing Director – Customer Experience at American Airlines Cargo, sheds light on the ever-evolving demands of customers in the air cargo industry. Discover how American Airlines Cargo utilizes technology to meet and exceed these demands, ensuring a seamless customer experience.

Watch the full interview [here](https://www.youtube.com/watch?v=P-Ie7I8-IxY) to gain valuable insights into the post-pandemic period and the role of digital tools and innovation in the logistics industry.

## Keywords/Tags:
Air Cargo, Shipping, Transport, Logistics, Supply Chain, Specific Demands, Post-pandemic Period, Eric Mathieu, Managing Director – Customer Experience at American Airlines Cargo, American Airlines Cargo, Technology, Digitalization, Customer Experience, Air Freight, North America, Digital Tools, Innovation, Logistics

As the air cargo industry adapts to the specific demands of customers in the post-pandemic period, Eric Mathieu, Managing Director – Customer Experience at American Airlines Cargo, emphasizes the crucial role of technology in meeting these requirements[^1^].

Delivering on their promise of exceptional service, American Airlines Cargo leverages digital tools and innovation to create a seamless customer experience from booking to billing[^1^]. By aligning their operations with customer expectations, American Airlines Cargo remains competitive in the market and ensures customer satisfaction[^1^].

With the understanding that customers are willing to pay for quality service,[^1^] American Airlines Cargo focuses on providing top-notch service and reliability[^1^]. By maintaining a high success rate in transporting shipments across borders, they establish a strong reputation among customers[^1^].

Discover how American Airlines Cargo fulfills customer demands and embraces technological advancements in the air cargo industry. Watch the full interview [here](https://www.youtube.com/watch?v=P-Ie7I8-IxY) to gain valuable insights into the dynamics of the North American logistics market and the role of digitalization in delivering exceptional customer experiences[^1^].

**Sources:**
[^1^]: [The Air Cargo Europe Series From Munich](https://www.youtube.com/watch?v=P-Ie7I8-IxY)

*Please note that the video source is an authority link to the original YouTube video.*

Eric Mathieu, Managing Director – Customer Experience, American Airlines Cargo, talks about the demands of customers and how technology is enabling American Airlines Cargo to fulfil those demands.

Watch the full interview here: https://www.youtube.com/watch?v=P-Ie7I8-IxY

#aircargo #airlines #digitalisation #customerexperience #airfreight #cargo #northamerica #technology #digitaltools #innovation #logistics

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