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Monday’s CRM Issue

## Problem with updating account field on Contacts board.

In this video, we address a frustrating issue with updating the account field on the Contacts board in [monday.com](https://www.monday.com/). We’ll walk you through the problem and provide a step-by-step solution to help you overcome it.

**Keywords/Tags:** [vid_tags]

Have you ever encountered a glitch when trying to assign accounts to contacts in your Contacts board? Here’s an example to illustrate the problem. Let’s say we have a company called Standard Cognition. Currently, there are already two contacts assigned to this company.

However, when I try to add additional contacts to Standard Cognition, the accounts don’t get updated correctly. Despite selecting and adding the remaining contacts, the account remains unchanged. It seems to be an issue with the account-field linkage.

First, let’s go through the process. After selecting the remaining contacts and assigning them to Standard Cognition, it shows that six contacts have been selected. But when we check the account section, the number of assigned contacts remains the same – only two.

Upon returning to the Contacts board, we notice that the six contacts we added to Standard Cognition have disappeared. The account-field link has been deselected, causing the contacts to vanish.

This problem can be quite frustrating, especially when managing multiple contacts and accounts. In the video, we provide clear steps on how to troubleshoot and fix this problem in [monday.com](https://www.monday.com/). By following our instructions, you’ll be able to ensure the correct linkage between accounts and contacts on your Contacts board.

So, if you’re facing a similar issue with updating the account field on your Contacts board, join us in this video as we guide you through the solution. Don’t let this glitch hinder your workflow any longer!

__[Watch the video here](link-to-your-youtube-video)__ for a step-by-step tutorial on resolving this problem.

*Source: [Monday.com Support](https://support.monday.com/hc/en-us)*

Problem with updating account field on Contacts board.

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