2023 Layoff: Zendesk, a Cloud-Based Platform Offering Comprehensive Customer Service Solutions 😥

[](https://www.zendesk.com/)

## Zendesk Announces Workforce Reduction of 8%

### Learn more about Zendesk’s layoff and its impact on the customer service software industry.

#### [Original News Source](https://economictimes.indiatimes.com/tech/startups/global-saas-platform-zendesk-lays-off-8-of-workforce/articleshow/100671058.cms)

#### About Zendesk:
Zendesk is a renowned customer service and engagement platform founded in 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. Headquartered in San Francisco, California, Zendesk offers businesses advanced tools and solutions to enhance customer support, interaction, and relationship management.

With a mission to foster better customer relationships, Zendesk’s platform streamlines customer inquiries from various channels into a single interface, enabling efficient management and responsive support.

##### Zendesk Support:
The core offering of Zendesk, it provides a comprehensive ticketing system to effortlessly track and manage customer inquiries across multiple channels such as email, phone, live chat, and social media. The platform also includes automation, knowledge base management, and reporting and analytics features to enhance productivity and customer satisfaction.

##### Other Zendesk Products:
– Zendesk Chat: Real-time live chat software for seamless customer interactions.
– Zendesk Talk: Cloud-based call center software.
– Zendesk Guide: A knowledge base and self-service portal for customers.

Zendesk’s platform offers extensive integration capabilities, allowing businesses to connect with other systems and applications for seamless data sharing and workflow automation. Highly customizable and scalable, it caters to businesses of all sizes and industries.

##### Recognized Excellence:
Zendesk has garnered recognition for its commitment to customer service excellence, offering user-friendly interfaces that require minimal training or technical expertise.

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Zendesk layoffs to eliminate 8% of the global workforce

NEWS Source:- https://economictimes.indiatimes.com/tech/startups/global-saas-platform-zendesk-lays-off-8-of-workforce/articleshow/100671058.cms

Company Profile:-

Founded:- 2007
Industry: Customer Service Software
Location:- San Francisco, California, United States
Total Funding:- $85.5M
Company Stage:- Acquired by Hellman & Friedman
Founders: Mikkel Svane, Morten Primdahl, Alexander Aghassipour
Website:- www.zendesk.com

Zendesk is a customer service and engagement platform that provides businesses with tools and solutions to improve customer support, interaction, and relationship management. Founded in 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl, Zendesk has become a prominent player in the customer service software industry.

The company’s mission is to build software that helps organizations foster better customer relationships by providing seamless, personalized, and efficient customer support experiences. Zendesk’s platform is designed to centralize customer inquiries from various channels into a single interface, enabling businesses to manage and respond to customer queries effectively.

Zendesk offers a range of products and services to meet different customer service needs. Its core offering is the Zendesk Support platform, which provides a ticketing system to track and manage customer inquiries across multiple channels such as email, phone, live chat, social media, and more. The platform also includes features like automation, knowledge base management, and reporting and analytics to enhance productivity and customer satisfaction.

In addition to Zendesk Support, the company provides several other products to enhance customer engagement and support. This includes Zendesk Chat, a live chat software for real-time customer interactions, Zendesk Talk, a cloud-based call center software, and Zendesk Guide, a knowledge base and self-service portal for customers.

Furthermore, Zendesk offers a range of integrations and APIs to connect with other business systems and applications, enabling seamless data sharing and workflow automation. The platform is highly customizable and scalable, catering to the needs of businesses of all sizes across various industries.

Zendesk has gained recognition for its commitment to customer service excellence and has received several industry accolades. The company focuses on providing a user-friendly and intuitive interface, ensuring that businesses can quickly implement and leverage its software solutions without extensive training or technical expertise.

Overall, Zendesk is widely regarded as a leader in the customer service software industry, providing businesses with the tools they need to deliver exceptional customer experiences and build strong customer relationships.

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Tools Used:-

Template Design:-
Canva https://www.canva.com/

Video editing software:-
Adobe Premiere Pro https://www.adobe.com/products/premiere.html
Image editing software:-
Adobe Photoshop https://www.adobe.com/in/products/photoshop.html

Voice Over:-
Descript https://www.descript.com/
Lovo https://studio.lovo.ai/
Murf.ai https://murf.ai/studio

Content Writing:-
ChatGPT https://openai.com/
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