**Smarter, AI-Driven Customer Service & Help Desks: James Wilson with ThinkOwl**
Welcome to Supply Chain Now Radio, where we shine a spotlight on the best in all things supply chain. In this episode, we are broadcasting live from the EFT’s Logistics CIO Forum in Austin, Texas. Join us as we interview James Wilson, the Senior Vice President of AI Customer Relations for ThinkOwl.
ThinkOwl is a technology company that specializes in Artificial Intelligence and Machine Learning. With over 20 years of experience, ThinkOwl supports some of the largest global logistics companies in almost 40 languages and 40 countries. They have revolutionized the customer service industry by automating customer interactions and optimizing efficiency.
By working with unstructured data from customer-facing emails and semi-structured data from forms such as invoices and BOLs, ThinkOwl’s AI technology can quickly train itself to handle repetitive tasks such as track and trace, claims and damages, proof of delivery, brokerage, and finance/billing/collections. This automation reduces response time and allows customer service agents to focus on more complex and important tasks.
To learn more about ThinkOwl, visit their website: [www.thinkowl.com/](www.thinkowl.com/)
**Connect with James Wilson and the Supply Chain Now Radio Team**
– LinkedIn: [James Wilson](www.linkedin.com/in/jameswwilson/), [Greg White](www.linkedin.com/in/gswhite/), [Scott Luton](www.linkedin.com/in/scottwindonluton/)
– Subscribe to Supply Chain Now Radio: [supplychainnowradio.com/subscribe/](supplychainnowradio.com/subscribe/)
**Upcoming Events & Resources Mentioned in this Episode**
– CSCMP Atlanta Roundtable Event: tinyurl.com/y43lywrd
– Reverse Logistics Association Conference & Expo: [rla.org/event/80](rla.org/event/80)
– MODEX 2020: [www.modexshow.com/](www.modexshow.com/)
– AME Atlanta 2020 Lean Summit: [www.ame.org/ame-atlanta-2020-lean-summit](www.ame.org/ame-atlanta-2020-lean-summit)
– 2020 Atlanta Supply Chain Awards: [www.atlantasupplychainawards.com/](www.atlantasupplychainawards.com/)
– Supply Chain Now Radio on YouTube: [tinyurl.com/scnr-youtube](tinyurl.com/scnr-youtube)
– The Latest Issue of the Supply Chain Pulse: [conta.cc/2YTuebX](conta.cc/2YTuebX)
**Check Out News From Our Sponsors**
– The Effective Syndicate: [www.theeffectivesyndicate.com/blog](www.theeffectivesyndicate.com/blog)
– Spend Management Experts: [spendmanagementexperts.com/](spendmanagementexperts.com/)
– APICS Atlanta: [apicsatlanta.org](apicsatlanta.org)
– TalentStream: [talentstreamstaffing.com/](talentstreamstaffing.com/)
– Verusen: [www.verusen.com/](www.verusen.com/)
– Georgia Manufacturing Alliance: [www.georgiamanufacturingalliance.com/](www.georgiamanufacturingalliance.com/)
– ProPurchaser.com: [tinyurl.com/y6l2kh7g](tinyurl.com/y6l2kh7g)
– Supply Chain Real Estate: [supplychainrealestate.com/](supplychainrealestate.com/)
– Vector Global Logistics: [vectorgl.com/](vectorgl.com/)
This episode was hosted by Greg White and Scott Luton. For more information, please visit our dedicated show page at: [www.supplychainnowradio.com/episode-246](www.supplychainnowradio.com/episode-246)
*Keywords/Tags: smarter customer service, AI-driven help desks, ThinkOwl, James Wilson, AI technology, machine learning, global logistics companies, customer support automation, efficiency optimization.*
“Smarter, AI-Driver Customer Service & Help Desks: James Wilson with ThinkOwl”
Supply Chain Now Radio, Episode 246
Broadcast Live from eft’s Logistics CIO Forum, a Reuters Event
In Austin, TX
This episode features James Wilson. James serves as Senior Vice President, AI Customer Relations for ThinkOwl, a technology company that started in Artificial Intelligence and Machine Learning in 1996. ThinkOwl supports some of the largest global logistics companies in almost 40 languages/40 countries. Working with unstructured data of customer facing emails and semi-structured data of forms like invoices and BOLs, AI is quickly trained for any repetitive emails, such as: track and trace, claims and damages, proof of delivery, brokerage and finance/billing/collections can gain efficiency. Learn more about ThinkOwl here: www.thinkowl.com/
Upcoming Events & Resources Mentioned in this Episode
Connect with James on LinkedIn: www.linkedin.com/in/jameswwilson/
Connect with Greg on LinkedIn: www.linkedin.com/in/gswhite/
Connect with Scott on LinkedIn: www.linkedin.com/in/scottwindonluton/
Subscribe to Supply Chain Now Radio: supplychainnowradio.com/subscribe/
SCNR to Broadcast Live at CSCMP Atlanta Roundtable Event: tinyurl.com/y43lywrd
Reverse Logistics Association Conference & Expo: rla.org/event/80
SCNR to Broadcast Live at MODEX 2020: www.modexshow.com/
SCNR to Broadcast Live at AME Atlanta 2020 Lean Summit: www.ame.org/ame-atlanta-2020-lean-summit
2020 Atlanta Supply Chain Awards: www.atlantasupplychainawards.com/
SCNR on YouTube: tinyurl.com/scnr-youtube
The Latest Issue of the Supply Chain Pulse: conta.cc/2YTuebX
Check Out News From Our Sponsors
The Effective Syndicate: www.theeffectivesyndicate.com/blog
Spend Management Experts: spendmanagementexperts.com/
APICS Atlanta: apicsatlanta.org
TalentStream: talentstreamstaffing.com/
Verusen: www.verusen.com/
Georgia Manufacturing Alliance: www.georgiamanufacturingalliance.com/
ProPurchaser.com: tinyurl.com/y6l2kh7g
Supply Chain Real Estate: supplychainrealestate.com/
Vector Global Logistics: vectorgl.com/
This episode was hosted by Greg White and Scott Luton. For more information, please visit our dedicated show page at: www.supplychainnowradio.com/episode-246
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